I contacted Felicity seeking help with my mare, Lucy, and her foal. The mare had been very badly abused and I was struggling to make any progress with her. Despite being over 400 miles away, Felicity took the time to take a detailed history of my time with Lucy – I really felt like she listened to me and trusted my judgement. Having spoken to a number of behaviourists, it was refreshing to consult with someone who heard what I was telling them and created a treatment plan that was tailored specifically around Lucy and her needs – it was clear to me that Felicity doesn’t just offer the same advice to all of her clients and this personalised aspect to her service made all the difference. And the results were unbelievable … before contacting Felicity, I was unable to catch Lucy and she flinched anytime I tried to stroke her – within days of our telephone consultation I was able to approach Lucy in the field, feed her from my hand and stroke her head, neck and shoulders – all while she was loose in the field. I can’t thank Felicity enough and I look forward to Lucy’s future progress which is sure to continue!